Shipping & Delivery Policy

Effective Date: January 1, 2026

1. Our Commitment to Fast and Secure Shipping At SMINDER, we understand that professional auto detailers and car enthusiasts rely on our premium products to run their businesses and maintain their vehicles. Therefore, we have established a robust, globally optimized logistics network to ensure that your 1200 GSM detailing towels arrive promptly, securely, and in pristine condition.

2. Order Processing and Fulfillment Timelines

• Retail Orders: All retail orders placed through our official website are processed and dispatched within 24 to 48 business hours (excluding weekends and major national holidays). Once your order has been handed over to our shipping carriers, you will receive an automated confirmation email containing a live tracking link.
• Wholesale/B2B Orders: Due to the volume and weight of our bulk microfiber towel shipments (Minimum Order Value $970), wholesale orders may require an extended processing time of 3 to 5 business days. This allows our team to conduct thorough quality control checks and secure palletized freight packaging.

3. Shipping Rates and Delivery Estimates Shipping charges for your specific order will be calculated precisely and displayed at checkout based on package weight and destination.

• Standard Domestic Shipping: Typically arrives within 3-5 business days.
• Expedited/Priority Shipping: Typically arrives within 1-2 business days for time-sensitive auto detailing needs.
• International Global Shipping: SMINDER proudly ships to over 170 countries. International transit times generally range from 7 to 21 business days. Please note that these are estimates, and unforeseen delays due to global logistics or local weather events are beyond our control.

4. Customs, Duties, and International Taxes SMINDER is not responsible for any customs clearance fees, import duties, tariffs, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer or the importing B2B business. We advise all international wholesale partners applying via sales@sminder.store to familiarize themselves with their local textile import regulations before placing a bulk order.

5. Missing, Lost, or Damaged Packages If your tracking information indicates that your package was delivered but you have not received it, we ask that you check with neighbors and local postal carriers first. If the package remains lost, or if your items arrive damaged during transit, please contact our support team at contact@sminder.store within 72 hours of the delivery date. We will initiate a formal investigation with the carrier and ensure you receive a replacement or proper resolution.